a) Clinical Practice

• Full-time secretarial personnel & cover
• Transcription of patient letters and instructions
• Ensuring tests/investigations are carried out
• Reservation of operations and theatre time
• Direct communication with patients
• Direct communication with all hospital departments
• Retaining of medical records
• Preparation of files for clinics
• Assistance with patient appointments
• Pre-authorisation expertise with Insurance Companies

b) Fee Invoicing Service

• Ensuring that all patients are billed
• Ensuring that all outpatient procedures are included
• In-patient billing – in accordance with all different
• Insurance Company Schemes
• Incoming payments for banking
• Banking of cheques (if required)
• Providing Clinical Secretary with support for OPCS coding
• Self Pay patients – costing - for consultation, and hospital
• Working with Business Offices of Hospitals
• Providing end of year fee information for Accountants
• Providing Customer Service Support for Fee enquiries
• Credit Control – up to 3 reminders and letter
• Debt Collection – through Agency

c) Medico-legal Service

• Transcription of reports
• Email support service for amendments & creation of report
• Preparation of report for posting
• Fees – invoicing, receipt and payment
• Full IT support as above (b)
• Negotiation expertise
• Full time communication & direction with referrers
• Cross –referrals
• Large Data Base of Solicitors/Referrers
• Training programmes
• Experience

d) IT - & Equipment

• PC hardware & Printers
• Telephone lines
• Fax
• Email & Personal email address
• Photocopying
• Patient Data System Software
• IT Support Contract
• Digital & Analogue Transcription
• Postal Service
• Stationary Service
• Printing service
• NEW – email appointment service for GP’s

e) Professional Service Support

• Introduction to all Insurance Companies
• Ongoing liaison with Insurance Companies regarding billing (EDI)
• Offer of Debit/Credit payment facilities
• Business & Advice Package
• Independent Marketing Service
• Access/Introduction to Legal Services
• Access/Introduction to Accounting/Tax Service
• Access/Introduction to Financial Management / Pension Service
• Web site – Consultantcare and individual Links
• Medico-legal Report Training
• CD Archiving of notes

f) Peripheral Medical Services

Consultantcare is working with different groups of Peripheral medical services, offering:

• Central appointment service regionally and nationally
• Central reporting service
• Central Billing and payment service
• Physiotherapy Group
• Ph manometry and physiology specialists
• Anorectal physiotherapists
• Audiometry
• Speech Therapists
• Scanning service